Privacy Policy

Privacy Policy

Last updated: June 11, 2026

1. Introduction

Prowater Rwanda Ltd  operates the website https://prowaterrwanda.org/. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

 

2. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Name

  • Email address

  • Phone number

  • Any information you submit through our contact forms, newsletter forms, or blog comments

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and tracking data

 

3. How We Use Your Information

We use your information to:

  • Respond to inquiries submitted through our contact forms

  • Provide customer support and communicate with you

  • Send newsletters or updates if you subscribe

  • Improve our website, services, and user experience

  • Monitor website performance and analytics

  • Prevent spam, abuse, and unauthorized access

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.

We use tools such as:

  • Google Analytics
  • Google Tag Manager
  • Rank Math SEO
  • Jetpack

Cookies may collect information about your browsing behavior and preferences. You can control or disable cookies through your browser settings, but some features of the website may not function properly.

 

5. Third-Party Services

We may share limited data with trusted third-party service providers that help us operate our website and services, including:

  • Google Analytics

  • Google Search Console

  • Google Maps

  • WhatsApp chat integration

  • Jetpack

  • Fluent Forms

  • Fluent CRM

  • Elementor and related WordPress plugins

These providers process data according to their own privacy policies. We do not sell your personal information to third parties.

 

6. Data Retention

Information submitted through contact forms, newsletter subscriptions, or comments may be retained indefinitely for business, communication, and record-keeping purposes unless you request its deletion.

 

7. Your Rights

As a user, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@prowaterrwanda.org.

 

8. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or electronic storage method is completely secure.

 

9. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Pro Water Rwanda Ltd

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